Professor Cathy Hsu

School of Hotel & Tourism Management, The Hong Kong Polytechnic University

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Cathy Hsu is the Chair Professor of Hospitality and Tourism Marketing in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University (PolyU). Her most recent co-authored book, Tourism: The Business of Hospitality and Travel. (5th ed.), was published by Prentice Hall in 2013. She is the lead author of the book Tourism Marketing: An Asia-Pacific Perspective, published in 2008 by John Wiley & Sons Australia. She also authored two Chinese textbooks on tourism marketing, one published in 2009 by Renmin University Press, Beijing and one published in 2011 by Yang-Chih Book Co. Ltd., Taiwan. Her research foci have been hotel branding, hospitality marketing, tourist behaviors, and service quality. She has obtained numerous extramural and intramural grants and has over 200 refereed publications. She has served as a consultant to various hospitality organizations, such as the Garden Hotel in Guangzhou, City of Dreams in Macao, Hong Kong Tourism Board, World Tourism Organization, and Kansas Travel and Tourism Development Division. She has provided training to numerous hotel and tourism organizations over the years on service quality, branding, and marketing. Professor Hsu is the Editor-in-Chief of the Journal of Teaching in Travel and Tourism. She also serves on 10 journal editorial boards. She received the John Wiley & Sons Lifetime Research Achievement Award in 2009 and International Society of Travel and Tourism Educator’s Martin Oppermann Memorial Award for Lifetime Contribution to Tourism Education in 2011.